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BCFSA Releases Annual Consumer Complaints and Investigations Report
BC Financial Services Authority (BCFSA) has released its second annual Consumer Complaints and Investigations Report.
The report highlights key themes and outcomes from BCFSA’s compliance and investigation work. It aims to build public confidence by increasing transparency and helping people better understand how complaints are resolved. Its data covers the period from April 1, 2024, to March 31, 2025.
Key Highlights from the Report
- Backlog cleared, complaints closed: BCFSA received 1,890 complaints and closed 2,077 — showing steady progress in resolving cases and improving efficiency since the 2021 integration.
- Real estate complaints increased by 14 per cent, pointing to rising public concern and greater scrutiny in the sector.
- Insurance enforcement ramps up: Collections in lieu of administrative penalties rose from $30,000 to $200,000, reflecting strong compliance efforts and more proactive oversight.
“When people in B.C. buy or sell a home, renew a mortgage, get insurance, save money, or receive a pension, they want to feel confident that the companies and individuals they’re dealing with are honest and reliable,” said Tolga Yalkin, BCFSA’s CEO and Chief Statutory Officer.
“That confidence comes from knowing that people are following the rules. The report sets out how we work to help protect that trust — and when rules are broken, we investigate and take action.”
Read the 2024/25 Consumer Complaints and Investigations Report (will open in a new tab)New This Year
BCFSA has also published an “at a glance” visual summary report.
Read the report highlights (will open in a new tab)For more information on how to report a concern to BCFSA, visit our website at: www.bcfsa.ca.
Questions about the Consumer Complaints and Investigations Report can be directed to BCFSA Communications at communications@bcfsa.ca.
Media Contact:
Lindsey Norris
Communications Manager
media@bcfsa.ca
